The customer comes first

The customer comes first

Sarah Baxter, account director at Interserve, looks at the role customer service plays in enhancing the passenger journey.

Examining the “trilemma” of how to reconcile conflicting pressures of fixed budgets, rising passenger numbers and ever-increasing customer expectations, Sarah discusses how to tackle these with fresh ideas and a new approach.

Read the full story in Rail Professional.


Interserve is one of the world's foremost support services and construction companies.