Decoding the workplace experience: how working environment shapes views, behaviours and performance

Decoding the workplace experience: how working environment shapes views, behaviours and performance

The smell, noise and temperature of the working environment are among the main factors that influence employees’ experiences of the workplace and can impact productivity and performance.

Decoding the workplace experience: how the working environment shapes views, behaviours and performance is the first report in Interserve’s workplace experience series – launched in July – to explore the science behind creating more effective workplaces. The report is the result of an extensive review of over 100 leading scientific studies into how customer experiences influence behaviour in the consumer and commercial world; the principles of which can provide vital lessons for those who design and manage workplaces.

Workplace research - customer science

How an environment affects consumers and employees

While there is little data specifically about the workplace experience, there is a huge body of scientific research looking at how experiences of a consumer environment – for example, a shopping centre or a retail outlet – impacts our behaviour when it comes to purchase intention and brand loyalty.

The environment may be different in the workplace, but the way we process experiences and how this affects our behaviour is the same. By understanding employees’ physical and emotional responses to their working environment – which this report seeks to explain – workplace professionals can design and deliver positive workplace experiences that will contribute to improved productivity and performance for the organisation.

As a company that designs, builds, fits-out, manages and maintains offices and workplaces in the UK and internationally, Interserve has a unique insight into what makes a modern, sustainable and effective working environment.

Decoding the workplace experience

Areas covered in the report include:

  • How expectations of the workplace change depending on age, gender, personality, background and previous experience
  • The factors that influence how we experience the working environment, from our emotional state to the look and feel of the environment
  • The impact that non-visual sensory inputs (smell, noise, temperature) have on the workplace experience
  • What workplace professionals can do to influence employees’ experience of the workplace to positively influence productivity and performance

The research has been carried out on behalf of Interserve by leading workplace change experts Advanced Workplace Associates (AWA) and the Centre for Evidenced-Based Management (CEBMa). It analyses over 100 reports and studies, drawing out key insights that relate to commercial environments and how these environments influence those using them.

Download a full version of the report.

Find out more…

Buildings matter – but people matter more.

Commercial – At Interserve, we look at property differently. We understand how commercial buildings are used and experienced – both now and for the future.

Workplace facilities management – whether you’re a landlord, managing agent or business we can help your property, your workspace, and consequently your people perform better.

Jeff Flanagan

Jeff Flanagan is a managing director - commercial, at Interserve.