Blog posts

Interserve brought together a senior group of property and workplace professionals at the Little Ship Club in the City of London in February to discuss the use of measurement and data in delivering effective workplaces. The discussion brought some valuable insight and debate to the table. It’s evident there is a magnitude of data available. But the first step is to understand what the question is that we’re trying to answer – why are we seeking out this data in the first place? And how do we keep focus on the humans behind this data to deliver productive and engaging spaces? The discussion highlighted several points: Why we should measure…

The Stoddart Review is a UK-wide study that has recently been launched and looks at the role working environments play in organisational and UK productivity. The review seeks to encourage leaders to ask deeper and more probing questions on how well their workplaces are contributing to the success of their organisations. What does the report say? The review looks in detail at five different conclusions from research conducted: Workplace appraisal – improving productivity is essential to increase the profitability of businesses, yet companies are only now starting to look at the role that the workplace plays The office is alive and well – 91% of UK employees work solely from…

Last year we launched a two year research programme that is looking at the science behind the workplace experience and the way in which working environment can influence the performance of an organisation. So far we’ve defined the concept of the workplace experience and presented the best available science on knowledge worker productivity, cognitive performance and consumer experience design through two reports already published. The latest report moves on to practical guidance. It sets out a step-by-step process for defining and creating workplace experiences that align with an organisation’s strategic business drivers, encapsulate its personality and culture, and meet its functional needs. A six-stage process Our workplace experience process involves…

The idea of the workplace and the workplace experience has become so much more than the largely functional. It has moved on to look at the emotional; how does a place of work make someone feel? By understanding physical and emotional responses to a working environment, workplace professionals can design and deliver workplace experiences that support better performance. This topic is important to Interserve. Ingenuity at work is our strapline and it is how we approach our service delivery; with intelligence, originality and innovation. We make places work better and we do this by really understanding what matters to our customers and their people. Creating environments that harness knowledge and…

It’s not just the role of facilities management that is changing. It’s the whole way in which people see the workplace. Across all industries, businesses have recognised that there is a direct link between an employees’ experience of the workplace and their performance and productivity. Creating an effective working environment is now a business priority, and the role that facilities management plays within that means our profession is now involved at a more strategic level. We find that once people realise how much opportunity there is in facilities management they tend to enjoy it and want to build a career it in; from front of house teams to workplace coordinators…

Facilities management may not be one of the UK’s best-known industries, but it is one of the fastest growing – it’s estimated to be worth £110 billion a year*. Facilities management professionals are responsible for managing and maintaining the estates and property of most of the UK’s leading private and public sector organisations.   Facilities management acting as a guide for the UK The nature of outsourced facilities management accounts – with employees regularly transferring between companies – means facilities management companies employ large and diverse workforces. For HR professionals, it is worth looking at practices in the facilities management industry. Particularly since we operate in nearly every industry sector…

The service industry, which makes up 80 per cent of the British economy, is built on ‘knowledge workers’ – people who think for a living. From lawyers to accountants to engineers, their ideas, knowledge, experience and relationships form the crux of their organisation’s offering to its customers. Their performance comes down to one thing: their ability to think and to process information, also known as cognitive performance. Cognitive performance can be influenced by hundreds of factors and scientific research has only really begun to scratch the surface in understanding how these factors interchange and interact. Based on our analysis of scientific studies into cognitive performance, we have identified six key…

International Men’s Day is a time to focus on male health issues, improve gender relations, promote gender equality and highlight positive male role models. Yet while we celebrate men’s achievements, let’s not lose sight of the discrimination faced by many individuals. Here we meet an inspirational man who has beaten discrimination to become one of our biggest success stories. Arran Linton-Smith Arran, a senior consultant in our Construction division, was diagnosed with autism four years ago.  Initially Arran, 60, found the diagnosis hard to accept – but then many of his previous workplace problems started to make sense. He explains: “During my working life I have had various jobs and…

We are pleased to be launching the first in a series of online debates, live for a limited time. Over the next three weeks this debate will discuss how important the physical space is in improving employee productivity, with two expert speakers – Andrew Mawson, founder of Advanced Workplace Associates (AWA), and Julia Lindsay, CEO of iOpener Institute. One debater Andrew Mawson, will take the view that the workplace is an indicator in how an organisation regards its people. If it isn’t working or the experience isn’t fully considered it won’t encourage the right behaviours and engender productivity. For Julia Lindsay, the workplace is a broader environment that should allow…

Working with one of the leading news publications in the commercial and residential property market, Property Week, we have produced a bespoke insight guide, exploring how the workplace experience can drive engagement and productivity. The guide addresses a number of key industry themes and provides answers to a range of questions, including: Changing expectations: what people want from the buildings of the future? Across all market sectors, users’ expectations of the buildings in which they work are changing at a rapid pace – something that’s being reflected in the emergence of new guidance and standards. What do developers need to be aware of when creating the buildings of the future?…